Privacy Policy

For Kids & Parents

For Kids: Be smart and stay safe online! Never share your personal details without permission from your parent or guardian. Don't share photos, names, email addresses, phone numbers, or any information that someone could use to contact you online or offline.

For Parents: We care deeply about children's safety and privacy. We encourage all parents and guardians to supervise their child's online activity and familiarize themselves with this policy. If your child uses one of our apps not designated as a "Child Safe App," we strongly advise you to disable in-app purchases and supervise their gameplay.

1. Information We Collect

We may collect the following types of information when you use our games and apps:

• Usage Data: Information about how you interact with our apps, including gameplay data, session length, levels completed, features used, in-app purchases, and aggregated interaction metrics.
• Device Information: Information about your device including hardware model, operating system version, unique device identifiers (such as Android ID or IDFA), push notification tokens, mobile network information, IP address, and time zone.
• Log Data: Usage patterns, crash logs, access times, and similar technical information.
• Advertising Data: We use advertising networks (such as Google AdMob) that may collect information about your device and usage for the purpose of serving targeted advertisements.
• Analytics Data: Aggregated, anonymised data about app performance, crashes, and user behaviour collected via analytics platforms.
• Purchase Behaviour: Data about in-app purchases, whether made with virtual or real currency.
• Third-Party Login Data: If you log in or interact via platforms like Facebook or Google Play, we may receive data from those platforms such as your display name, profile picture, or friends list, according to their permission settings.

We do not require you to create an account or provide personal information such as your name, email address, or phone number to play our games unless you voluntarily contact us. Our apps do not allow users to submit information directly within the app; however, if you contact us through our website or any support channel, we may collect your support queries, emails, and any information shared therein. All support emails and related data are deleted from our servers after the issue is resolved.

If you use our website urban.buyzaar.com.pk, we may also collect browser type, device info, access times, pages viewed, and referring website.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our games and applications.
• Understand how users interact with our apps to enhance gameplay and user experience.
• Deliver and optimise in-app advertisements through third-party ad networks.
• Diagnose technical issues and fix bugs, crashes, and errors.
• Respond to your inquiries and support requests if you contact us directly.
• Notify users of updates or changes to our apps or policies.
• Develop new features and products.
• Personalise the user experience.
• Analyse user behaviour for improvements.
• Prevent abuse and enforce our terms of service.
• Comply with applicable legal obligations.
• Fulfil any other purpose described at the time of collection.

3. Third-Party Services

Our apps may use third-party services that collect information used to identify you. These may include ad networks, analytics providers, and social media platforms. We do not control their data handling, so please review their privacy policies before interacting with them. Third-party partners we may work with include:

• Google AdMob / AdSense — USA — for in-app advertising. Privacy Policy
• Google Play Services — for app distribution on Android devices. Privacy Policy
• Firebase / Google Analytics for Firebase — USA — for usage analytics and crash reporting. Privacy Policy
• Unity Analytics / Unity Ads — Global — for game analytics and performance data. Privacy Policy
• AppLovin — USA — for in-app advertising. Privacy Policy
• Facebook SDK — USA — for social features and advertising. Privacy Policy
• IronSource — Israel — for in-app advertising and mediation. Privacy Policy
• Vungle (Liftoff) — USA, UK, Germany, China — for in-app advertising. Privacy Policy

All analytic data (e.g., from Firebase or Google Analytics) is retained for a maximum of 90 days unless required otherwise for legal or technical reasons. We encourage you to review the privacy policies of these third-party services, as we have no control over their data practices.

4. Children's Privacy

Some of our apps are designed for general audiences, including children under the age of 13. For apps directed at children, we comply with the Children's Online Privacy Protection Act (COPPA) and Google Play's Families Policy. We do not knowingly collect personally identifiable information from children under 13 without verifiable parental consent.

If we discover that personal data from a child under 13 was collected unintentionally, we will promptly delete it or obtain appropriate parental consent. If you believe that a child under 13 has provided us with personal information, please contact us at urbanbuyzaardeveloper@gmail.com and we will promptly address the issue.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our apps and services, subject to confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of our users and the company.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Social Features: With social features enabled by third-party login (e.g., leaderboards), limited data may be shared as necessary to operate those features.

6. Data Retention

We retain collected data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and as required by applicable law. Anonymised or aggregated analytics data may be retained for longer periods for product improvement purposes. All analytic data collected via platforms such as Firebase or Google Analytics is retained for a maximum of 90 days unless otherwise required for legal or technical reasons. Support emails and related data are deleted from our servers once the issue is resolved.

7. Security

We implement commercially reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at:

Email: urbanbuyzaardeveloper@gmail.com

You may also opt out of personalised advertising through your device settings (e.g., "Opt out of Ads Personalisation" on Android or "Limit Ad Tracking" on iOS). You can also manage or disable cookies through your browser settings when using our website.

9. Advertising

Our apps display advertisements served by Google AdMob and potentially other ad networks including AppLovin, IronSource, Vungle, and Facebook Audience Network. These networks may use cookies, device identifiers, and similar technologies to serve ads based on your prior visits to our app and other apps or websites. They may collect data such as your IP address, device identifiers, usage patterns, and region settings to show relevant ads and improve performance.

You can opt out of interest-based advertising by visiting aboutads.info/choices or through your device's advertising settings.

10. In-App Purchases

Some of our games offer optional in-app purchases. These may include cosmetic items, power-ups, or additional content. All purchases are processed through the respective app store platforms (Google Play or Apple App Store) and are subject to their terms and privacy policies. You can disable in-app purchases from your device settings if you wish to avoid these features. We especially recommend doing so if a child is using the device.

11. Social Sharing

Some apps may include social sharing tools (such as Facebook's "Like" button or achievement sharing). These allow you to share gameplay or accomplishments with others. Use of these features is entirely optional and subject to the privacy settings of the associated social platforms. You must be at least 13 years of age to use social sharing features.

12. International Users

Urban Buyzaar is based in Lahore, Pakistan. If you are accessing our apps from outside Pakistan, please be aware that your information may be transferred to and processed in countries — including the United States, United Kingdom, Germany, Israel, and others — that may have different data protection laws than your own. By using our apps, you consent to such transfer and processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy each time you use our apps to stay informed about our data practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Urban Buyzaar
Lahore, Punjab, Pakistan
Email: urbanbuyzaardeveloper@gmail.com
Website: urban.buyzaar.com.pk